Privacy
How Hartley Plumbing & Heating uses the information you share with us.
Who we are
Hartley Plumbing & Heating is the data controller for this website. To ask anything about your data, email hello@hartleyplumbing.test or call 07700 900123.
What we collect
When you contact us by phone, email, WhatsApp or a form, we receive what you give us: your name, how to reach you and what you need. This website itself sets no tracking cookies and runs no analytics scripts.
Why and on what basis
We use your details to answer you, to quote, to book and to do the work you ask for. That is our legitimate interest in running the business and, once you book, the performance of a contract with you.
How long we keep it
Enquiries that do not lead to work are deleted within 12 months. Records of work done are kept for 6 years for tax and warranty reasons.
Who else sees it
Nobody, except the providers we use to run the business (our phone, email and booking systems) and anyone the law requires. We never sell personal information.
Your rights
You can ask for a copy of what we hold, ask us to correct or delete it, or object to how we use it. If you are not happy with our answer you can complain to the Information Commission at ico.org.uk.
Last updated 9 November 2026.